General Terms and Conditions

These Terms and Conditions explain the rules that apply when you use WinPlace. They set out the relationship between us and our users, and cover account responsibilities, eligibility, acceptable use, bonuses, payments, dispute handling and how we update these terms. Please read them carefully before registering or placing any activity on the platform.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that takes place under your account. Do not share login details or allow others to access your account. We may suspend or close accounts where there is suspected fraud, abuse, unauthorised access, or where account terms are breached.

Verification and identity checks

We may require identity verification before allowing withdrawals or at other times to comply with our checks. You must provide accurate information and respond to requests for documents. Pending verification, certain account features may be restricted.

Account limits and closures

We may set deposit, wagering or withdrawal limits and you may also set personal limits via your account. One account per person is permitted unless otherwise agreed. If we suspect multiple accounts or abusive behaviour we may restrict access, suspend winnings or close accounts in line with these terms.

Eligibility requirements

You must be at least 18 years old to register and play. Use of the platform is subject to country restrictions and local laws. It is your responsibility to ensure it is lawful for you to use the service where you are located. We reserve the right to refuse registration or block accounts from certain jurisdictions.

Acceptable platform use

Use the platform lawfully and in good faith. Prohibited activity includes cheating, collusion, money laundering, chargeback abuse, use of bots or automated tools, and any conduct intended to circumvent terms. We may investigate suspected breaches and take appropriate action including withholding funds, blocking transactions or closing accounts.

General bonus and promotion rules

Promotions and welcome offers are subject to specific terms that apply to each promotion. Bonus funds may be subject to wagering, time limits, game restrictions and maximum bet rules. Only one promotion may be active at a time where stated. We may modify or withdraw offers and refuse bonus claims where we suspect abuse or breach of promotion terms.

Deposits and withdrawals

Payment options may include cards, e-wallets, bank transfers and some cryptocurrencies where available. We may set minimum and maximum limits for deposits and withdrawals and apply verification checks before processing withdrawals. Processing times vary by method and additional bank or network fees may apply. We reserve the right to delay payments while checks are completed.

Dispute resolution

If you have a complaint contact [email protected] with full details. We will investigate and respond promptly. If an issue cannot be resolved directly you may seek independent advice or mediation. Our aim is to resolve disputes fairly and promptly, and we will provide information on next steps when required.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be notified via your account or other reasonable means. Continued use of the service after notification constitutes acceptance of the updated terms. For clarity, Win Place will always publish the current version of these terms within your account area.

For responsible gambling support and tools such as self-exclusion and deposit limits, users in Great Britain can contact GamCare and BeGambleAware or use the account tools provided. If you need assistance please contact [email protected].